It provides asset management, automatically scanning the organization's network and listing its machines.

SysAid provides details on each machine (its hardware, software, history), and lets you remote control it.

SysAid also provides help desk. End users use forms to submit service requests (error reports, calls for assistance).

Note:
The free version supports two administrators and up to 100 users.

If you require larger capabilities please refer to the developer Web site for pricing information.

Update Description:
Version 2.5.1:
- Added Help Desk Timers (which time various help desk activities)
- The ability to redesign the interface's forms (by adding, deleting, and moving fields)
- The ability to define new fields and icons
- And various other new features.
- Several bugs have also been fixed.